As with all things in life the needs of a growing and successful business change and expand as time passes. At Prime Services we recognize that the technology solutions you put in place need to keep up with your changing business needs. Often times we find that, while the hardware on which you rely is still more sufficient, as the years pass the way these technologies were implemented no longer suites the way you do business. For this exact reason we proudly offer our Total Solutions Plan.

With a Total Solutions Plan we become your technology partner and your business needs become our concern. A Total Solutions Plan customer can rely on Prime Services as they would their own support department. We will work with you to understand your current technology needs, identify how your existing equipment can handle those needs and make the necessary changes to insure that your business is running as smoothly as the day your system first installed. We then go a step further and provide you with ongoing first response to all your support needs. A Total Solutions Plan offers the following services:

Comprehensive needs assessment:
We will evaluate your current implementation work with you to define a configuration refresh to bring your systems back in line with your business needs.

Remote Administrator Training:
Once your configuration has been fine tuned we want to insure that you understand all the changes we've made and are able to maintain the system on your own should you choose.

Technology refresh:
As the software that runs your equipment evolves many new features may be available to you. We will explain the new features and benefits available to you and develop an implementation plan for those in which you find interest.

Changes and updates:
Staff change offices, employees leave, voicemail passwords need to be reset. With a Total Solutions Plan in place these minor programming changes become our worry. With a quick email or phone call you let us know what you need changed and we will make it happen